Cromwell Wilkes Limited ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store and protect personal information when you visit https://cromwellwilkes.co.uk, contact us, or use our legal services.
We are regulated by the Immigration Advice Authority (IAA) for the provision of immigration advice and services. We handle personal data in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Cromwell Wilkes Limited is a company registered in England and Wales (company number 8497974). Our registered office is One Lyric Square, London, W6 0NB.
We are authorised and regulated by the Immigration Advice Authority (IAA registration number F201300784) to provide immigration advice and services.
For data protection enquiries, contact us at lawyers@cromwellwilkes.co.uk or write to us at our London office address above.
2. Information we may collect
Depending on how you interact with us, we may collect and process the following categories of personal data:
- Identity and contact details (such as your name, email address, telephone number, postal address and nationality);
- Information you provide through our contact form, consultations, or when instructing us (including immigration history, employment details, family circumstances and supporting documents);
- Technical and usage data when you visit our website (such as IP address, browser type, device information and pages viewed);
- Communication records (including emails, messages and notes from meetings or telephone calls);
- Marketing preferences where you subscribe to our newsletter or request updates from us.
3. How we use your information
We use personal data for purposes including:
- Providing immigration and related legal advice and services;
- Responding to enquiries and managing consultations;
- Administering your matter, preparing applications and corresponding with government bodies on your behalf where instructed;
- Complying with legal, regulatory and professional obligations, including those imposed by the IAA;
- Improving our website, services and client experience;
- Sending newsletters or updates where you have opted in (you may unsubscribe at any time).
We will only use your personal data for the purposes for which it was collected, unless we reasonably consider that we need to use it for another compatible reason.
4. Lawful bases for processing
We process personal data where one or more of the following lawful bases applies: performance of a contract or steps taken at your request before entering into a contract; compliance with a legal obligation; our legitimate interests (such as running and improving our practice), provided your rights do not override those interests; or your consent, where required.
5. Sharing your information
We may share personal data with trusted third parties where necessary, including:
- Government departments, courts and tribunals when handling your case;
- Professional advisers, interpreters, translators or expert witnesses instructed in connection with your matter;
- IT, hosting, email and website service providers who support our operations;
- Regulators or law enforcement where we are legally required to do so.
We require third parties to respect the security of your personal data and to treat it in accordance with the law. We do not sell your personal data.
6. Data retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, regulatory or reporting requirements. Immigration files are typically retained in line with professional and regulatory obligations.
7. Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is completely secure.
8. Your rights
Under UK data protection law, you may have the right to request access to your personal data, correction of inaccurate data, erasure, restriction of processing, objection to processing, and data portability in certain circumstances. You may also withdraw consent at any time where processing is based on consent.
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been breached.
Further information is available at https://ico.org.uk.
9. Cookies and analytics
Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site. You can control cookies through your browser settings. Where we use analytics tools, information is collected in aggregated form to help us improve our website.
10. Changes to this policy
We may update this privacy policy from time to time. The latest version will always be published on this page. We encourage you to review it periodically.