Terms & Conditions

In these Terms and Conditions:

Unless terminated in accordance with these terms, the contract shall continue until all agreed services have been completed and all fees due have been paid in cleared funds.

The firm shall provide services in accordance with the standards of skill and care reasonably expected from a leading immigration law practice and in accordance with applicable professional rules and regulatory requirements.

The client shall pay fees as set out in the invoice, engagement letter, or other written agreement. Any fees quoted are subject to the scope of instructions agreed.

Any monies paid in advance of work completed remain the property of the client and shall be returned in full upon request, subject to any work already completed at agreed rates.

The client may terminate this agreement and withdraw instructions at any time by giving written notice, without giving a reason. Upon termination, work completed shall be charged at the agreed rate and any unused advance payments returned.

The firm may terminate instructions if the client or authorised person conducts themselves in a manner deemed inappropriate. This includes, but is not limited to, aggressive or abusive behaviour towards staff, tribunal employees or public officials; material deception or non-disclosure when giving instructions; refusal to pay monies due; or incitement to breach ethical or professional standards.

The firm has a zero-tolerance policy towards all forms of discrimination. Any breach of this policy by the client, sponsor, or any person acting on their behalf may lead to immediate termination of services.

Where services are offered on a fixed-fee basis, the firm retains the right to charge a further fee if there is a material change in instructions such that the form of action required changes.

Where an application made by the client is refused by a competent decision-maker or tribunal, no liability shall attach to the firm and no refund or compensation shall be due solely by reason of refusal, provided the firm acted in accordance with these terms and applicable professional standards.

The firm shall not be liable for loss or damage caused by procedural delay, negligence, or breach of professional standards by any third party. Any advice as to timescales is given in good faith but cannot be guaranteed.

The firm shall provide details of its internal complaints procedure on request. The client may use this procedure or complain directly to the Immigration Advice Authority at any time.

Further information about the IAA is available at https://www.gov.uk/government/organisations/immigration-advice-authority.

By accessing https://cromwellwilkes.co.uk, you agree to use this website lawfully and only for lawful purposes. Website content is provided for general information only and does not constitute legal advice. You should not rely on it as a substitute for advice tailored to your circumstances.

We may revise these terms from time to time. Continued use of the website after changes are published constitutes acceptance of the updated terms.

Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.

To the fullest extent permitted by law, the firm shall not be liable for any indirect or consequential loss arising from use of this website or from matters outside the scope of agreed instructions.

These Terms and Conditions are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, subject to any statutory rights you may have.

This website is operated by Cromwell Wilkes Limited, registered in England and Wales (company number 8497974).

Registered office: One Lyric Square, London, W6 0NB. VAT registration number: 257 0625 06. IAA registration number: F201300784.

You can contact us at lawyers@cromwellwilkes.co.uk or by telephone on 020 3764 1907.